Strategy

Growth in core markets focused on serving our customers
 

• Our core markets are Austria, Germany, Switzerland, Netherlands (DACH/NL region), Western Europe and the United States
• Focus on organic growth, M&A and minority investments
• Invest in platforms and partnerships to drive growth across the Group
• Pursue earnings-accretive M&A meeting our Group RoTCE target of at least 20%

Drive efficiency through operational excellence
 

• Focus on the things we control through “self-help” management
• Simplify, standardize and automate product and service offerings across all channels
• Create simple end-to-end processing across the Group
• Continuously optimize our processes, footprint and technology infrastructure
• Continuous simplification of Group structure
• Embrace various forms of technological change and invest judiciously in technology
• Foster a meritocratic culture that promotes employees based on merit and character

Maintaining a safe and  secure risk profile
 

• Maintaining strong capital position, stable customer funding, conservative underwriting and a low risk appetite
• Focus on mature, developed and sustainable markets
• Applying disciplined underwriting in markets we understand with a focus on secured lending and risk-adjusted returns
• Maintaining fortress balance sheet
• Proactively manage and mitigate non-financial risk